At yilzo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy to ensure your shopping experience with us is as enjoyable and stress-free as possible.
- You may return any item purchased from our website within 30 days of delivery for a full refund, no questions asked.
- To be eligible for a refund, the item must be in its original condition and packaging, and must not have been worn or altered.
- We do not offer refunds for shipping charges, unless the item was received damaged or defective.
How to Initiate a Return:
- Please contact us at Contact@yilzo.us to initiate a return. Provide your order number and the reason for the return.
- We will provide you with a return authorization number and instructions on how to return the item.
- Once we receive the returned item and confirm it meets our return policy criteria, we will process the refund to the original payment method within 5-7 business days.
- Please note that it may take an additional 2-3 business days for the refund to appear on your account.
- We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
If you have any questions or concerns about our refund policy, please contact us at Contact@yilzo.us. We are committed to providing excellent customer service and will do our best to assist you with your return.