At yilzo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy to ensure your shopping experience with us is as enjoyable and stress-free as possible.
Return Policy:
  • You may return any item purchased from our website within 30 days of delivery for a full refund, no questions asked.
  • To be eligible for a refund, the item must be in its original condition and packaging, and must not have been worn or altered.
  • We do not offer refunds for shipping charges, unless the item was received damaged or defective.
How to Initiate a Return:
  • Please contact us at to initiate a return. Provide your order number and the reason for the return.
  • We will provide you with a return authorization number and instructions on how to return the item.
Refund Process:
  • Once we receive the returned item and confirm it meets our return policy criteria, we will process the refund to the original payment method within 5-7 business days.
  • Please note that it may take an additional 2-3 business days for the refund to appear on your account.
  • We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Contact Us:
If you have any questions or concerns about our refund policy, please contact us at We are committed to providing excellent customer service and will do our best to assist you with your return.
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